Refund policy
**Returns**
We accept returns within 30 days of purchase on unopened products in their
original, undamaged packaging with the manufacturer's seal intact.
To start a return, contact us at nobleepoxycoatingsllc@yahoo.com or
(706) 473-8809 with your order number. Do not ship anything back before
contacting us — returns sent without prior authorization cannot be processed.
**What we cannot accept**
Because of how coating products are made and stored, the following are final
sale and cannot be returned:
- Tinted, pigmented, or custom-mixed product. Once a base has been tinted to
order it cannot be resold.
- Opened containers of any two-component or three-component system. Once a kit
is opened we cannot verify the components are unused or uncontaminated.
- Product that has been frozen, exposed to temperatures outside the range on
the manufacturer's data sheet, or stored past its printed shelf life.
- Special-order items brought in specifically for your job.
**Damaged or defective product**
If product arrives damaged, or if you believe there is a manufacturing defect,
contact us within 48 hours of pickup with photos of the container, the batch
number, and the damage. We will work with the manufacturer to resolve it.
Simiron warrants its products against material defects for one year from date
of purchase, and that warranty is administered by the manufacturer. Proof of
purchase is required. Labor costs for applying any product are excluded.
**Refunds**
Once we receive and inspect a returned item we will notify you. Approved
refunds are issued to the original payment method within 5 to 10 business days.
Depending on your bank or card issuer, it may take additional time for the
refund to appear on your statement.
Return shipping or transport is the customer's responsibility unless the return
is the result of our error.
**Questions**
Email nobleepoxycoatingsllc@yahoo.com or call (706) 473-8809.